Customer Service
Need Help?
If you have any questions or need help with your account, you may contact us to assist you.
. +31 (0) 20 2035212
Mon-Fri: 8am - 5pm
Sat: 10am - 6pm
Email Us 24/7
When will my order arrive?
Our shipping options available are:
Standard Delivery – 4 Business Days
Express Delivery – 2 Business Days
Next Day Delivery – order by 12:00
*also applies to pick up from store
You can expect your items to arrive by the estimated delivery date, which is shown for each item during checkout. Once your order ships you will receive an email with tracking information. Your items may arrive sooner than the estimated delivery date. Please also note that the estimated delivery date is an estimate only and is not guaranteed.
Bespoke or made to order items are manufactured according to customers specifications and their delivery will take slightly longer than the Standard/ Express timeframes. Please refer to the estimated delivery dates shown at checkout for your customised items.
Sustainable Products Packaging
Ralph Lauren is happy to present to you a series of sustainable products - the perfect combination of style and care for the environment.
All our sustainable items come in 100% recyclable packaging, and with no paperwork included. For this reason, if you wish to return the item you purchased, please use our Online Returns Service to obtain a pre-paid label.
Gifting Information
Please click here for gifting information.
Product Information
Please click here for more information on our products.
Returns & Exchange Policy
RETURN POLICY
If you have changed your mind or are not completely satisfied with an item purchased online at Ralph Lauren, you can return it to us within thirty (30) days of receipt of item(s) to obtain a refund by following the steps outlined below.
Merchandise must be returned in its original condition in order to be accepted as a return. Merchandise must be unworn, unwashed and in a resalable condition. Returned items must be accompanied by the original invoice, all packaging, hang-tags and any related accessories and instruction booklets. No refund will be processed for items that are returned incomplete, damaged or soiled.
Please note that, unless they are faulty, certain products cannot be returned:
• Bespoke customized goods (including those ordered using the RL Custom Shop)
• Perfume if the sealed packaging has been opened;
• Swimwear and underwear where hygiene strip had been removed (please note that in the interests of hygiene, swimwear and underwear must tried on over your own underwear without removing the adhesive strip).
• Facemasks if the sealed packaging has been opened.
Please allow up to 14 business days for us to receive and process your return. This is due to the length of time it takes for the parcel to reach our warehouse, the quality control checks and the time for the bank to process the refund. You will receive an email notification upon the completion of return processing. We are not able to issue credit until your return package has been received and processed. We will credit your original form of payment unless otherwise specified.
We will prosecute to the fullest extent of the law any fraudulent activities, including without limitation, any attempt to reverse or seek a refund of a valid charge for an order that has been properly fulfilled and delivered to you and is not subject to a right of return.
This does not affect your statutory rights. For more information on your statutory rights, contact your local Trading Standards Office, Citizens Advice Bureau or the equivalent in your jurisdiction.
If you have any questions about the returns procedure, please do not hesitate to contact us.
EXCHANGE POLICY
Online:
We offer exchanges for online orders. To create an exchange order, click here. You may only exchange your purchase for an alternative size, subject to stock availability.
Once you complete your online exchange request, an order will be placed on your behalf and you will receive a confirmation email and return label. You will have 2 weeks to return the original item to avoid further charges.
Orders placed using alternative online payment methods PayPal, Apple Pay and Gift Cards are excluded from exchanges. If you have used one of these payment methods, please return the item for exchange for a refund and place a new order for the desired item.
Sale Items cannot be exchanged, only returned.
In Store:
If you purchased your items at a Ralph Lauren store, you can exchange or return them within 30 days to the store where you made the purchase, presenting the original sales receipt.
Alternatively, online orders can be taken to your closest Ralph Lauren Store where our store teams can assist you in changing your item(s).
RETURNING A GIFT
Gift returns can be initiated in store or through our online process with only an order number and shipping post code.
Gift recipients who return an item will be issued a virtual gift card to use online. Personalised items cannot be returned.
A Virtual Gift Card will be issued instead of original method of payment.
Start a free return/exchange
To create your free online return – click here to start a return online.
Simply print and affix the pre-paid UPS return label to your package and drop the package at your nearest UPS collection centre. Alternatively, you may contact UPS to arrange for pick-up at an address of your choosing. If you require additional assistance with your return, please do not hesitate to contact our Customer Assistance.
Please do not mix returns from different orders in the same parcel. We will provide a label for every order through the online Returns portal so the return can be traceable.
Returns need to be sent from the same country specified in the delivery address of the order, otherwise there might be delays in return arrival to the warehouse, which will also delay the refund process.
For in-store returns, bring your item(s) to a Ralph Lauren, Polo Ralph Lauren, or Double RL store within your return eligibility date. Please note, products must be returned in their original condition in order to be accepted as a return. Products must be unworn, unwashed and in a resalable condition. Bespoke customized goods (including those ordered using the RL Custom Shop) cannot be returned in store or online.
Returning a custom order
We manufacture our Create Your Own items according to customers specifications which means they are personalised to our customers' individual requirements. As such, these items are non-returnable.
Watch & Jewellery Returns
If you would like to return your watch/jewellery please contact our customer service team. Details to contact us by phone, email or chat can be found below.
The team will arrange for a carrier to collect your item/s at a convenient time.
Your item/s must be returned in its original shipping box and packaged with the original packaging materials. Please also include a copy of the invoice and any related accessories that came with the watch/jewellery (such as the warranty card).
If any tags have been removed, the watch or jewellery will not be refunded. The returned product must be in perfect condition. For hygiene reasons, earrings cannot be returned.
Note: For all Lauren jewellery please use the returns portal. This returns process is for Polo and Ralph Lauren watches and jewellery only.
For more information, please see the Returns Policy at www.ralphlauren.eu/returns.
Return an online purchase in-store
Products purchased online at Ralph Lauren can be returned to any Ralph Lauren store.
Outlet Store Returns Policy
CUSTOMER RETURNS POLICY
If you are not entirely satisfied with your purchase, you may exchange or return it at the Ralph Lauren Factory store where you made the original purchase within 30 days together with the original sales receipt.
Items returned with a valid till receipt
The customer will be offered either:
1. An exchange to the same value.
2. A credit note to use at another time within the store.
3. A refund, but only if the original payment has cleared.
Money refunded will be by the same method of original payment. If original payment was by debit or credit card this must be produced in order to obtain a refund. Cheque refunds will be issued 10 days after date on the receipt.
Items returned without a valid till receipt
The customer will be offered either:
1. A credit note to the current value of the item.
2. If the item is discontinued the lowest sale price for that item.
Exceptions
For reasons of hygiene, swimwear and underwear cannot be refunded or exchanged unless the items are faulty.
Faulty items
All faulty items, if unwashed and unworn, and if returned with a valid till receipt can be returned and the customer can choose an exchange, credit note or refund on the same terms as stated.
The policies above are in addition to, and do not affect, your Statutory rights. We regret that we cannot process returns by post.
Return store purchase
Return & Exchange Policy
If you are not entirely satisfied with your purchase, you may exchange or return it at the Ralph Lauren store where you made the original purchase within 30 days of the purchase date together with the original sales receipt.
Items must be returned in their original condition with all original labels and tags attached and must not have been worn, washed, damaged, used or altered.
Full price items may be exchanged or returned for a refund in the original form of payment. If the purchase was made by a debit or credit card, the refund will be made to this card provided the card and the authorized cardholder are present otherwise a store credit in the equivalent amount will be offered. If the original purchase was paid in cash, we reserve the right to issue the refund via bank transfer.
Items purchased on sale or with a promotional discount may be exchanged or returned for a store credit in the amount of your original purchase only.
If you return an item without the original receipt, we may, at our discretion, offer an exchange or a store credit for the lowest known selling price.
Returns of certain items, including limited edition collections, might be restricted or subject to special conditions.
Customised or modified items (e.g. create your own, made to measure or made to order items, items that have been altered), gift cards, swimwear, underwear, eyewear, fragrance, jewellery, cosmetics, toiletries and other grooming products are not eligible for an exchange or return under this policy.
Please note that this policy only applies to purchases made at Ralph Lauren stores. Items purchased from our website(s) or any third party retailer cannot be returned or exchanged at Ralph Lauren retail stores and vice versa.
This policy does not affect your statutory rights and is offered in addition to any legal right to a refund, replacement or exchange. This policy may be changed at any time for future purchases.
How do I cancel my order?
Please click here for information on cancelling your order.
Payment Methods
Please click here for payment method information.
Gift Card Information
Please click here for gift card information.
Account Information
Please click here for information on Ralph Lauren accounts.
Privacy Notice
Cookie Notice
EU/SWISS - U.S. Data Privacy Framework Policy
Corporate Responsibility Report
Please click here for our Corporate Responsibility Report.
Investor Relations
Operating Guidelines
RALPH LAUREN OPERATING GUIDELINES
RALPH LAUREN CORPORATION and its affiliates and subsidiaries (including CHAPS and CLUB MONACO) are dedicated to conducting our operations throughout the world on principles of ethical business practices and the recognition of the dignity of their employees. We expect our business partners and their suppliers, product suppliers, material and trim suppliers, service providers, and subcontractors to respect and adhere to our guidelines and to all applicable laws and regulations in the operation of their business. If the Company’s Guidelines or Policies conflict with a law, the highest standard shall prevail.
Our business partners and their affiliates must be transparent in all record keeping and embrace a fundamental effort toward operational efficiencies, social compliance, environmental sustainability and continuous improvement.
- LEGAL AND ETHICAL STANDARDS
Our Suppliers must comply with all international, national and local laws including but not limited to: International Trade, Hazardous Substances, Product Safety, Anti-bribery, Conflicts of Interest, Labor and Intellectual Property.
International Trade Compliance – Suppliers must comply with all applicable international laws relating to the import and export of products including country of origin labeling and product labeling. Suppliers are expected to participate in the Customs-Trade Partnership Against Terrorism Program (C-TPAT) as directed by the US Department of Homeland Security for all products and services.
Product Safety and Continuing Hazardous Substances Guarantee – Suppliers must comply with applicable laws and regulations relating to product safety and hazardous substances for the state and the country of sale. We abide by the American Apparel and Footwear Association’s Restricted Substance Listing and REACH regulations.
Conflicts of Interest / Anti-Bribery – Suppliers shall never offer or except, either directly or indirectly, compensation of any value (gifts, discounts, services, loans, payments) to or from any Ralph Lauren employee or affiliate, service provider or to government or political officials.
Subcontracting – Suppliers may only subcontract to preapproved suppliers for manufacturing or services according to our corporate requirements. Suppliers are responsible for ensuring that their subcontracted suppliers meet the same criteria herein. We have zero tolerance for unapproved and/or unauthorized subcontractors.
- LABOR STANDARDS
Employment Relationships – All engagement and employment of work must be strictly voluntary. Obligations to employees under labor or social security laws and regulations arising from the regular employment relationship shall not be avoided through the use of schemes designed to circumvent national or local wages, benefits or other labor laws. Suppliers should use temporary contracts only when absolutely necessary and to gradually provide permanent employment.
Wages and Benefits - Suppliers must comply with all laws regulating national and local wages, overtime compensation, and legally mandated benefits. Wage and benefit policies must be consistent with prevailing national standards. Wages should be paid timely and include a wage calculation for each pay period.
Working Hours – All regular and overtime hours must be voluntary and in accordance with national laws. Employees must not be required to work excessive working hours and overtime and have at least one day off in seven.
Transparent Record Keeping – We have zero tolerance for incomplete record keeping. We expect that all record keeping will be accurate and transparent at all times.
Health and Safety – Suppliers must ensure that their employees are provided a safe and healthy work environment. Workers are not subject to unsanitary or hazardous living or working conditions. Supplier-provided housing facilities shall be in a separate building and not attached to factory or warehouse facilities. Every supplier has an obligation to building and fire safety and must practice emergency evacuations regularly and inspect exit doors for proper emergency use several times daily.
Child Labor - Suppliers must not use child labor, defined as employees under the age of 16. Employees between the ages of 16 and 18 should not be subject to night work or hazardous work. Apprenticeship programs will be reviewed on an individual basis.
Freedom of Association - Suppliers should respect the legal rights of employees to freely, and without harassment, participate in organizations of their choice and to bargain collectively. Where the right to freedom of association and collective bargaining is restricted under law, the supplier allows the development of parallel means for independent and free association and bargaining. Workers who have made the decision to participate in such organizations shall not be the object of discrimination or disciplinary actions. Representatives of the organizations shall have access to their members under conditions of local laws or mutual agreement between the employer and the organization.
Forced or Bonded Labor - Suppliers will not work with or arrange for purchase of any materials or services that supports or utilizes forced labor, bonded labor, or labor obtained through human trafficking, coercion or slavery. All labor must be strictly voluntary.
Disciplinary Practices - Suppliers will not employ any form of physical or mental coercion, or punishment or monetary fines against employees.
Discrimination and Harassment - Suppliers will not practice any form of discrimination or harassment in hiring and employment, including pay, based on race, color, religion, sex, gender, sexual orientation, age, marital status, disability, and ethnic or national origin or any other characteristic protected by law.
- ANIMAL WELFARE AND ENVIRONMENTAL STANDARDS
Our Suppliers must embrace a fundamental concern for animal welfare and for environmental protection and conduct their operations consistent with local and internationally recognized environmental laws and best practices. They must also operate and source in such a manner that respects the environment and local communities, with particular concern to avoid deforestation, pollution, habitat loss and rising greenhouse gas emissions.
Animal Sourcing Principles – Suppliers must share our commitment to principles, practices and regulations that require animals in our supply chain to be treated ethically and humanely. We expect suppliers to comply with the Five Animal Freedoms in the care of any animals.
Environmental Permits - Suppliers must comply with all applicable environmental laws and regulations in the country where they operate. All relevant licenses and permits must be current.
Wastewater Management – Suppliers should strive to use water efficiently. All discharges of wastewater must be in compliance with relevant local laws or Business for Social Responsibility Guidelines.
Waste Management – Suppliers should strive to minimize waste and have procedures in place to properly dispose of both hazardous and nonhazardous waste.
Chemical Management – Chemicals must be properly stored and labelled. Chemicals used in our product must comply with the American Apparel and Footwear Association’s Restricted Substance Listing and REACH regulations.
Last Revision: May 2019
Imprint
Service Provider:
Ralph Lauren Europe Sàrl
24, Route de la Galaise
CH - 1228 Plan-les-Ouates
Switzerland
Registered Office:
Plan-les-Ouates (Switzerland)
Trade Register: Canton of Geneva
Trade Register Number: CHE-109.810.419
Contact Details:
Telephone: +31 (0) 20 2035212 (non premium phone number)
Email: CustomerAssistance@RalphLauren.eu
Terms of Sale
Terms of Sale
Last modified: June 2024
Terms of Sale These provisions apply to purchases of products on the following websites:
Please read the following terms of sale (the "Terms of Sale") carefully before purchasing any product on the Website. Any purchase of product using this Website will be subject to these Terms of Sale.
We may change our Terms of Sale from time to time. We recommend you to check the latest version of the Terms of Sale whenever you place an order.
The products available on the Website are offered for sale by Ralph Lauren Europe Sàrl ("Ralph Lauren"), a company registered in Switzerland with company number CHE-109.810.419. Our registered office is at 24 Route de la Galaise, CH - 1228 Plan-les-Ouates (Switzerland). Our VAT number is 109.810.419 TVA. However, please be aware that Ralph Lauren provides specific payment services to complete your purchases on this Website through its affiliate, RL Finance B.V., located at World Trade Center, Tower A, level 8, Strawinskylaan 817, 1077 XX Amsterdam, The Netherlands.
Ralph Lauren runs a selective distribution network. On this basis, all our products are offered for sale through ourselves or a network of authorized distributors. Items bought on the Website are for consumer use only. Ralph Lauren reserves the right to limit quantities of items that can be purchased on the Website per individual customer to the maximum of 5 (five) items of the same reference (i.e. same style and color) and a total transaction limit of 50 (fifty) items to avoid that such items be purchased for commercial resale purposes. You may not purchase any product from our website for commercial resale purposes unless you are a Ralph Lauren authorized distributor.
In these Terms of Sale the terms "we", "us" and "our" refer to Ralph Lauren and "you" refers to you, the user of the Website.
Eligibility to purchase product from this Website
You do not have to register to explore the Website or to purchase products through it, but registering and creating an account with us will allow you to fully enjoy the Website. Not only will shopping be easier, but your entire experience with us will become customised over time.
By creating an account, you can store credit card information for easier and faster checkout, maintain an address book, review your order history and edit billing or delivery information.
When you register or make purchases through the Website, you will be required to provide certain information including your name, phone number and e-mail address. You will also be required to provide valid details of a credit or debit card (or such other payment mechanism as is permitted by these Terms of Sale) which you are legally entitled to use. We reserve the right to request additional evidence or proof of billing information where we think this is necessary. You warrant that all information you provide to us at any time is true, accurate and complete.
All personal information that you provide when using the Website will be used in accordance with our Privacy Notice and applicable laws.
By placing an order through this Website you warrant that you are at least eighteen (18) years old and that you are capable of entering into legally binding contracts.
We only deliver to addresses within the Territory of the Website on which you make your purchase.
For example: if you purchase a product on www.ralphlauren.eu/be, we will only ship this product to addresses in Belgium.
Orders that are placed for delivery to addresses outside the relevant Territory will be automatically rejected during the order process.
Shopping Bag and Wish List
The Shopping Bag holds the products you have selected to purchase while you shop. Products you place in your Shopping Bag will remain there until you purchase them, remove them or move them to your Wish List. They will remain there even after you leave the Website unless they go out of stock before you complete your purchase in which case they will be automatically removed from your Shopping Bag.
Your Wish List allows you to store details of products that you are thinking about buying. This feature saves your selections even after you leave the Website, making it easy to relocate and purchase your favourite products in the future. Products will remain in your Wish List until they are moved to your Shopping Bag or removed.
Please note that products in your Shopping Bag or on your Wish List are not reserved for you, and they will be available for purchase by other customers until you have submitted and we have confirmed your order for them in accordance with these Terms of Sale.
Making a purchase
In order to purchase products using this Website, you must add it to your Shopping Bag and then indicate that you wish to purchase that product by proceeding to the Checkout section of the Website and entering the relevant information where instructed. You will be provided with an opportunity to review your order, check the total price of your order and the information you have provided and correct any input errors before confirming your purchase. Finally you will have to confirm that you have read and agree with these Terms of Sale.
Once you have submitted your order, we will send an email to the email address you have provided acknowledging receipt of your order and setting out details of the ordered product(s). This email does not constitute an acceptance of your order - only a confirmation that we have received it. You are encouraged to download, save or print a copy of your order confirmation and these Terms of Sale for your records.
Once we have acknowledged receipt of your order, we will check that we have your product(s) in stock.
The information on this Website does not constitute a binding offer to sell products described on the Website. The contract between us will be concluded when we email you to confirm that the product(s) have been dispatched.
The contract for your order will be concluded in the relevant Territory and the language will be English.
Your credit or debit card will be charged when your order is ready for dispatch.
When we e-mail you the confirmation that your product has been dispatched we will attach an electronic invoice in respect of your order. Please note that we do not issue paper invoices.
Products on this Website
Not all of the products we sell are available for sale through the Website. Additional products are available in Ralph Lauren stores and corners all around the world. Please visit us on www.RalphLauren.eu in order to find the nearest points of sale.
In the event that a product you have ordered is unavailable, we will inform you of this within seven (7) days of receiving your order. We will, where possible give you the option to order a different product of the same type or alternatively, to cancel your order. Should you opt to cancel your order no charge will be made to your credit card and, in the event that your debit card has already been charged, a full refund will be made.
We have made every effort to display the colours and textiles of our products that appear on the Website as accurately as possible; however, as computer monitors vary, we cannot guarantee that products will be exactly as depicted on the Website.
RL Custom Shop
Customisation is available for some but not all of our products. Where customisation is available you may request the addition of a combination of letters to be applied to the product as well as to change the colour of the product, the embroidery and the Ralph Lauren pony logo. While we accept most customisation requests, we cannot accept those that we consider inappropriate or detrimental to our product and/or brand. If we do reject a customisation request we will cancel your order and notify you by e-mail. If we cancel your order after your chosen payment method has been charged we will refund the payment to you.
Whilst we have the right to decline your request to customise our products, you acknowledge that you are solely responsible for any request you make. You warrant that you have the right to make your request and that customising our products in accordance with your request shall not infringe the rights of any third party. You agree that you will have no (intellectual property) rights in your customisation. You agree and understand that you have no exclusivity in any customisation and shall have no claim against us or any other party in the event a personalisation identical or similar to yours is used or designed by any person.
Prices
All prices shown on this Website are in Euros and inclusive of sales tax at the applicable rate. All prices are applicable to purchases made in the relevant Territory only. If your chosen payment method is not denominated in Euros, the final price of any products you purchase will be calculated in accordance with the exchange rate on the date your payment provider processes your payment.
The price of the RL Custom Shop service will vary. The method of calculating the final price will be confirmed to you before we ask you to confirm your order.
Delivery charges are calculated in accordance with the Shipping Policy available on the Website. You will be shown the charges for delivering your order before we ask you to confirm your order.
From time to time we may offer certain promotions for eligible purchases or eligible customers. Please ensure that you read the terms of the promotion and enter any applicable Promotional Code on the Payment page or the Review Your Order page. If your Promotional Code qualifies, your deduction will be displayed in the payment summary. Only one Promotional Code per order will be accepted. Please note that we reserve the right to cancel orders in the event that an unauthorised Promotional Code is used. A Promotional Code cannot be applied retrospectively to orders that have already been placed.
Our right to refuse or cancel an order
We reserve the right at any time after receipt of your order to decline your order, or any part thereof, in our sole discretion, even after your receipt of an order confirmation or after your chosen payment method has been charged. If we cancel after your chosen payment method has been charged we will refund the payment to you.
We reserve the right to reject orders from any customer with whom we have an ongoing legal dispute regarding a prior order. We may cancel any order if we suspect any fraudulent activity and may refuse to process orders from customers with a previous fraudulent order history.
Website Price Guarantee
If we make a permanent price reduction on any product you have purchased from the Website, you may request a refund of the price difference. Your request for a refund must be made within ten (10) days of delivery of the relevant product. Please be aware that the exact style, size and colour of the relevant product must be available for purchase at the time you request the refund in order to qualify for the price adjustment. Price adjustments are accepted on product purchased at the full retail price only. Please note that promotional sales prices are not permanent price changes and are not included in this guarantee. Please Contact Us to request credit for a price adjustment or obtain further details.
Gift Packaging
Gift Packaging is available at no charge for most purchases made via the Website. When prompted at the checkout page, please let us know whether you would like to make your purchase a gift. Each gift will arrive elegantly presented in our signature navy box. We will include your personalised message, if you like, as well as a receipt (excluding pricing information).
We do not sell our gift boxes and we reserve the right to limit the number of gift box requests per order or per customer.
If you have any questions, please Contact Us
Personal Shopping
Please call Customer Assistance and ask for a personal shopper to assist you with your purchase.
Customer Assistance:
Austria: +43 (0)179 567 656
Belgium: +32 (0)2 200 87 75
Czech Republic: +420 (0)239018033
Denmark: +45 (0)38322796
Finland: +358 (0)972519775
Germany: +49 (0)69 945 19 22 92
Greece: +30 2111982863
Hungary: +36 (0)17789747
Luxembourg: +352 2487 1775
Netherlands: +31 (0)20 2035212
Portugal: +351 217810276
Poland: +48 (0)223062326
Spain: +34 (0)912757399
Sweden: +46 (0)851761775
This service will help you to find the perfect gift, provide you with information and answer any questions you may have about our products or the Website.
Methods of Payment
Full payment is required before an order can be dispatched to you. We accept the following methods of payment:
•Visa Credit, Visa Debit, Visa Electron, Master Card Credit, Master Card Debit, American Express, JCB and Paypal.
•Ralph Lauren Gift cards and Online gift certificates, if applicable.
In the event that the sum due from you for your order cannot be debited or charged for whatever reason, your order will be cancelled
By making an offer to purchase products through our Website, you authorise us, to the extent permitted by applicable law, to perform credit and anti-fraud checks on you and the payment mechanism that you have provided. These checks may be required, amongst other things, to authenticate your identity, to validate your credit or debit card, to obtain an initial credit or debit card authorisation and/or to authorise individual purchases. You authorise us to disclose information provided by you, including personal information, to third parties such as banks and the providers of credit reports for the purposes of these checks, and acknowledge that such parties may keep a record of that information. You further agree and acknowledge that we may make the information we receive from such checks available to third parties including fraud prevention and credit reference agencies. We reserve the right to put in place additional payment security systems from time to time.
For your convenience, your credit or debit card information can be stored in your account. For added security, the billing address you provide must exactly match the address on file at your debit or credit card. The processing of your order may be delayed if these addresses are different.
We will prosecute any fraudulent activities relating to any attempt to reverse or seek a refund of a valid charge for an order that has been properly fulfilled and delivered to you and is not subject to a right of return.
Order Tracking and Delivery
Once your order has been confirmed, we endeavour to dispatch purchases within one (1) to two (2) working days of confirming your order (working days exclude Saturdays, Sundays and Public holidays), and to deliver your order in accordance with the timescales set out in our Shipping Policy Stated delivery times are estimates only, and are measured from the date of dispatch. Each address you instruct us to deliver to, including gift-recipient addresses, is considered a separate order and is subject to applicable delivery charges. Customising a product requires additional processing time for your entire order, and all orders that include RL Custom Shop product may take longer to deliver.
Once your order is placed, we will send an e-mail confirming the details of your order and the selected delivery method. Your Order History on the Website lists the current status of pending orders. You may check your order status through the Order History area of My Account or the Track Your Orders option. You can also Contact Us. We will email you a confirmation once your order is ready for dispatch.
All responsibility and risk for the products you have purchased through this Website passes to you on delivery of such products to the shipping address you provided, as proved by our carrier’s delivery documentation. Please note that due to Covid, delivery against signature is unavailable. Our carrier’s proof of delivery shall be final and binding. You may track the shipping of your parcel using the link provided to you in the shipping confirmation email, also available on your Ralph Lauren account online. Our carrier shall confirm to you the date of delivery and provide an estimated time of delivery. Should you be absent on the confirmed date of delivery, the parcel may be stored at one of our carrier’s agency as notified to you and you shall be responsible for collecting your parcel directly at the carrier’s agency. Please note that a passport or ID card may be required by the carrier’s agency to collect your parcel. Alternatively, you may contact the carrier to arrange a new delivery date and time.
For security reasons, Ralph Lauren cannot ship any order to Post Office Boxes or accept any order where it is impossible to identify the individual delivery address. Ralph Lauren's policies do not allow product to be reshipped and therefore we cannot ship to an address associated with a "freight forwarding company". We do not deliver outside the relevant Territory. We do, however, have Ralph Lauren stores all over the world. Please use the Store locator on the Website to find the store nearest you.
Your right to Cancel an Order and Returns
You may cancel your order at any time from placing your order until thirty (30) calendar days of receipt of the product. For further details on our returns policy and how to cancel an order, please see our Returns Policy
Exchanges
We do not offer exchanges for non-faulty products. If you wish to purchase a new item, please place a new order through the Website or through our Customer Assistance.
Additional Provisions relating to Cancellations and Returns
Please note that following products cannot be returned (unless they are faulty):
•bespoke customised goods (including those ordered using the RL Custom Shop).
•perfume if the sealed packaging has been opened.
•swimwear and underwear where the hygiene strip has been removed (Please note in the interests of hygiene, swimwear and underwear must be tried on over your own underwear without removing the adhesive strip.)
We may refuse returns where products are soiled, show signs that they have been worn, the tags have been removed or the adhesive strip has been removed. Alternatively we may make a deduction from any refund due to you for loss in value of any product you return, if the loss is the result of unnecessary handling or use by you.
We will prosecute any fraudulent activities, including without limitation, any attempt to reverse or seek a refund of a valid charge for an order that has been properly fulfilled and delivered to you and is not subject to a right of return.
Product purchased via the Website may only be returned in the manner outlined above and cannot be returned to a Ralph Lauren store or any other point of sale.. Products purchased from Ralph Lauren stores and other points of sale must be returned to a store in person.
For further details on our returns policy and how to cancel an order, please see our Returns Policy
Customer Assistance
If you have any questions, comments or complaints about the goods you have ordered, please contact us at:
Ralph Lauren Europe Sàrl
Attention: Customer Assistance
24 Route de la Galaise
1228 Plan-les-Ouates
Switzerland
Phone number:
Austria: +43 (0)179 567 656
Belgium: +32 (0)2 200 87 75
Czech Republic: +420 (0)239018033
Denmark: +45 (0)38322796
Finland: +358 (0)972519775
Germany: +49 (0)69 945 19 22 92
Greece: +30 2111982863
Hungary: +36 (0)17789747
Luxembourg: +352 2487 1775
Netherlands: +31 (0)20 2035212
Portugal: +351 217810276
Poland: +48 (0)223062326
Sweden: +46 (0)851761775
Spain: +34 (0)912757399
If you would prefer to send us an email, you can do so by clicking Contact Us
You may also submit any complaint about the product ordered through the European Commission platform for Online Dispute Resolution accessible through the following internet address: http://ec.europa.eu/odr
Limitation of Liability
Please note that nothing in these Terms of Sale affects your statutory rights as a consumer including statutory rights relating to faulty or misdescribed goods. Where a product is faulty or misdescribed you may have the right to request a repair, a replacement or a refund. For further information about your statutory rights please contact your local consumer authority.
We shall not be liable to you if we are prevented or delayed in the performance of any of our obligations to you if this is due to any cause beyond our reasonable control including without limitation, act of God, explosion, flood, war and civil disturbance, strike, industrial action or stoppages of work, force majeure.
Nothing in these Terms of Sale shall limit or exclude our liability (i) for death or personal injury caused by our negligence or (ii) fraudulent misrepresentation or (iii) any other liability which cannot be excluded or limited under applicable law.
General
Clause headings are for convenience only and do not affect the interpretation of these Terms of Sale. These Terms of Sale constitute the entire agreement and understanding between you and Ralph Lauren with respect to the purchase of goods via the Website and supersede all prior communications between you and us.
If any provision of these Terms of Use is unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Sale and shall not affect the validity and enforceability of any remaining provisions.
Any failure or delay by us in enforcing (in whole or in part) any provision of these Terms of Sale will not be interpreted as a waiver of our rights or remedies.
Governing Law and Jurisdiction
These Terms of Sale shall be governed and construed in accordance with the laws of your country of residence. In the event of a dispute in relation to any purchase under these Terms of Sale, you can bring legal proceedings against us in the of the country where we are registered (Switzerland) or the local courts in your country of residence
Country specific requirements
Estonia: In case you have not been able to settle a dispute arising under or in connection with these Terms of Sale (including non-contractual disputes) directly with Ralph Lauren within 15 days or any reasonable prolonged deadline notified by Ralph Lauren, then you may submit your complaint either to the out-of-court dispute settlement body the consumer complaints committee at the Estonian Consumer Protection Board (address: Pronksi 12, 10117 Tallinn, Estonia; e-mail: avaldus@komisjon.ee; tel. +372 6201 920; www. komisjon.ee) or the European Commission platform for Online Dispute Resolution as referred to above.
Finland: If a dispute concerning a sales contract cannot be resolved through negotiation between the parties, if you are a consumer, you can submit the matter to the Consumer Disputes Board (www.kuluttajariita.fi/en) for resolution. Before taking the matter to the Consumer Disputes Board, you should contact the Local Register Offices' Consumer Advisory Service (www.kuluttajaneuvonta.fi).
Slovakia: The supervisory authority for the sale of products to consumers in Slovakia is the Slovak Trade Inspection, P.O. Box 29, Prievozská 32, 827 99 Bratislava 27, Slovak Re/www.RalphLauren.it">it
For Global-E Terms of Sale, please click here
Terms of Use
TERMS OF USE
Last modified: June 2021
Terms of Use
Please read the following terms and conditions (the "Terms of Use") carefully before using this Ralph Lauren website (the "Website"). By accessing the Website, you agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, you may not use the Website. We recommend that you keep a printed copy of these Terms of Service for future reference.
This Website is operated by Ralph Lauren Europe Sàrl ("Ralph Lauren"), a company registered in Switzerland with company number CHE-109.810.419. Our registered address is 24 Route de la Galaise, CH - 1228 Plan-les-Ouates (Switzerland). Our VAT number is 109.810.419.
In these Terms of Use the terms "we", "us" and "our" refer to Ralph Lauren and "you" refers to you, the user of the Website.
Registration
You do not have to register to use the Website but will need to register to purchase goods via the Website. There are advantages in registering and creating an account with us. Not only will shopping be easier, but your experience with us will become more personalised over time. By creating an account, you can store credit card information for easier and faster checkout, maintain an address book, review your order history and edit billing or shipping information. Please note that Ralph Lauren respect your concerns about privacy and recognize the importance of being transparent on how we handle the personal information you provide us. Please read our Privacy Notice for more information.
Your Information
You agree that the information you provide to us will be true, accurate, current and complete in all respects. You also agree to notify us of any changes in this information. All personal information you provide to us when you use the Website will be used in accordance with our Privacy Notice, which is incorporated into these Terms of Use.
Products and Colours
Not all of the products we sell are available for sale through the Website. Additional products are available in Ralph Lauren stores and corners all around the world. Please visit us on https://www.ralphlauren.co.uk/en/stores in order to find the nearest store.
We have made every effort to display the colours and textiles of our products that appear on the Website as accurately as possible however, as computer monitors vary, we cannot guarantee that products will be exactly as depicted on the Website.
Terms of Sale
The information on this Website does not constitute a binding offer to sell the products described on the Website. All purchases made via the Website are subject to our Terms of Sale.
Ownership of Website Materials
All content on this Website including, without limitation, text, designs, graphics, logos, icons, images, films, audio clips, downloads, interfaces, code and software ("Website Material") is owned by or licensed to Ralph Lauren or our affiliates and is protected by copyright, trade mark and other applicable laws. Your use of the Website does not entitle you to any intellectual property rights or any other rights in the Website Material, other than the limited rights of use granted to you pursuant to these Terms of Use.
All trade marks, logos, service marks and trade names displayed on this Website are registered and/or unregistered trademarks of Ralph Lauren, its affiliates (including without limitation Ralph Lauren Media LLC and Ralph Lauren Corporation), their respective licensors or content providers, or other third parties. All of these trade marks, logos and service marks are the property of their respective owners. Nothing on this Website shall be construed as granting any licence or right to use any trade mark, logo or service mark displayed on the Website without the owner's prior written permission, except as otherwise described in these Terms of Use. Ralph Lauren and our affiliates reserve all rights not expressly granted in and to the Website and the Website Material.
Your use of the Website
You may access, copy, download and print the Website Material for your personal and non-commercial use, provided you do not modify or delete any copyright, trade mark or other proprietary notice that appears on the Website Material. Any other use of the Website Material is strictly prohibited. You may not use the Website or the Website Material for any commercial purpose whatsoever. If you download or upload any materials from or to this Website, you do so at your own discretion and risk.
You may not use contact information provided on the Website for unauthorised purposes, including marketing. You agree not to interrupt or attempt to interrupt the operation of the Website in any way - including through the use of any hardware or software intended to damage or interfere with the proper working of the Website - or to intercept any data (including personal information) transmitted via the Website.
Ralph Lauren reserves the right to restrict or terminate your access to, or use of, the Website or any feature or part of it at any time if you breach the Terms of Use or for any other reason whatsoever without notice. Termination or limitation of your access or use will not waive or affect any other right or relief to which Ralph Lauren may be entitled, at law or in equity.
Material You Submit
You may not use this Website to upload to, distribute or otherwise publish any content that:
• infringes any rights of third parties, including without limitation their intellectual property rights;
• breaches any applicable local, national or international law or regulation;
• is fraudulent, or has any fraudulent purpose or effect;
• is contrary to public policy and/or accepted moral standards, including without limitation: pornographic or sexually explicit images; obscene or offensive messages; material which is defamatory or libellous of any person or which is invasive of their privacy or publicity rights; material harmful to minors; material likely to incite crimes or offences; material promoting discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; material promoting computer piracy or any other criminal offence; anything likely to harass, upset, embarrass or alarm another person or cause them to harm themselves; or any material likely to misrepresent your identity or impersonate another person (including by submitting material intended to give the impression that it is originated by Ralph Lauren or any other person);
• contains among others things and without limitation viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of the Website or any computer software or hardware;
• acts contrary to Ralph Lauren's interests, in particular by modifying, damaging, or overloading the Website;
• is inconsistent with reasonable use of the Website (for example by submitting the same material repeatedly); or
• promotes any commercial activity whatsoever, for example by sending promotional or advertising messages or spam.
In the event you submit any material via the Website:
• .you warrant that you own or otherwise control all the rights (including all intellectual property rights) to such material, and that such material complies in all respects with these Terms and Use;
• you grant Ralph Lauren and its affiliates and agents a non exclusive, royalty-free, perpetual, irrevocable and fully transferable licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such material throughout the world in any media; and
• you acknowledge that we have no obligation of confidentiality in relation to any material you submit to us.
Links
This Website may contain links to other websites, some of which are operated by Ralph Lauren or its affiliates and others of which are operated by third parties. These links are provided as a convenience to you. We have not reviewed the information on those other websites and are not responsible for the content of those or any other websites, or any products or services that may be offered through those or any other websites. Inclusion of links to other websites should not be viewed as an endorsement of their content. Any questions or comments relating to those other websites should be addressed to the operator of those websites.
Neither you nor any third party acting on your behalf may link to any page of this Website.
You or third parties acting on your behalf may not (i) use our proprietary marks and logos (including without limitation "Polo", "Ralph Lauren", "Polo Ralph Lauren", Lauren" and "Denim & Supply") as meta tags or any other "hidden text"; or (ii) use framing technology to enclose any content included on the Website, without our prior written consent.
Infringement Notice
We respect the intellectual property rights of others and request that you do the same. If you think your work has been copied in a manner that constitutes copyright infringement, you may notify our Legal Department, who can be reached at:
Ralph Lauren Europe Sàrl. Atencion: IP and Brand Enforcement Director, 24 Route de la Galaise, 1228 Plan-les-Ouates Suisse. Email : Brand.Protection@ralphlauren.com
In order for us to more effectively assist you, the notification must include all of the following:
• a description of the copyrighted work you claim has been infringed;
• information reasonably sufficient to locate the material in question on the Website;
• your name, address, telephone number, e-mail address and all other information reasonably sufficient to permit Ralph Lauren to contact you;
• a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; and
• a signed statement by you confirming that all of the information in your notice is accurate, and that you are the copyright owner or are authorized to act on behalf of the copyright owner.
Ralph Lauren reserves the absolute right to remove any material from the Website in it sole discretion at any time.
Disclaimer
The information on this Website is provided for general information only and should not be relied upon. Save as provided in our Terms of Sale we are not responsible if information made available on this Website is not accurate, complete or current. We reserve the right to amend or correct the content on the Website at any time without prior notice or liability to you.
Ralph Lauren provides you with access to the Website on the basis that, to the maximum extent permitted by law, we exclude all warranties, representations, conditions and other terms of any kind (including, without limitation, any warranty that access to the Website will be uninterrupted or error-free; that the Website will be secure; that the Website or the server that makes the Website available will be virus-free; or that information on the Website will be complete, accurate or timely.
Liability
Ralph Lauren, our affiliates, and their respective officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, loss of opportunity, loss of anticipated savings, wasted management or office time and whether in tort (including negligence), contract or otherwise, even if foreseeable) in connection with (i) this Website and the Website Material, (ii) the use, inability to use or the results of use of this Website, (iii) any websites linked to this Website or the material on such linked websites, and (iv) any information on this Website. Your sole and exclusive remedy for any of the foregoing or any dispute with Ralph Lauren, our affiliates, and their respective officers, directors, employees, shareholders or agents of any of them, is to discontinue your use of the Website.
Nothing in these Terms of Use excludes or limits any person's liability for death or personal injury arising from their own negligence, nor any person's liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law. Nothing in these Terms of Use affects your statutory rights as a consumer.
Indemnification
You agree to indemnify and to keep indemnified Ralph Lauren, our affiliates and their respective officers, directors, employees, contractors, agents, licensors, service providers, sub-contractors and suppliers from and against any and all losses, liabilities, expenses, damages and costs, (including reasonable legal fees) arising or resulting from your use of the Website and any violation of these Terms of Use. Ralph Lauren reserves the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate fully with Ralph Lauren in the defence of such matter.
Governing Law and Jurisdiction
These Terms of Use shall be governed and construed in accordance with English law. Disputes arising under or in connection with these Terms of Use (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the English courts.
If any material on this Website, or your use of the Website, is contrary to the laws of the place where you are when you access it, the Website is not intended for you, and we ask you not to use the Website. You are responsible for informing yourself of the laws of your jurisdiction and complying with them.
General
These Terms of Use, as supplemented by any additional documents referred to in them and any policies or rules posted on this Website, constitute the entire agreement and understanding between you and Ralph Lauren with respect to the subject matter and supersede all prior communications (oral or in writing) between you and us.
We reserve the right, in our sole discretion, to change these Terms of Use at any time by posting revised terms on the Website. Accordingly, you should check the date of these Terms of Use (which appears at the top of this page) and review any changes since the last version. Your continued use of this Website following the posting of changes to these Terms of Use or other policies means you accept the changes.
If any provision of these Terms of Use shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any remaining provisions.
Clause headings are for convenience only and do not affect the interpretation of these conditions.
Any failure or delay by us in enforcing (in whole or in part) any provision of these Terms of Use will not be interpreted as a waiver of our rights or remedies.
You may not transfer any of your rights or obligations under these Website Terms of Use without our prior written consent. We may transfer any of our rights or obligations under these Website Terms to any of our subsidiaries or affiliates or any third party designated by Ralph Lauren.
How to Contact Us
If you have any questions, comments or complaints about these Terms of Use or this Website, please contact us at:
Email: CustomerAssistance@RalphLauren.co.uk
Phone: +44 (0) 203 450 7750
Thank you for visiting us at www.RalphLauren.co.uk
Digital in store Sales - Terms of Sale and Return Policy
Terms of Sale and Return Policy – Digital in-store Sales
Last modified: February 2023
These provisions apply to distance purchases of customers products from your Ralph Lauren store (the “Store”) operated by the relevant company (“Ralph Lauren”) in the specified territory only (the "Territory"):
|
Territory |
Ralph Lauren Company
|
|
Belgium |
RALPH LAUREN BELGIUM SPRL Registered Office: Boulevard de Waterloo 52, 1000 Bruxelles Registration No: 0475.893.282 VAT No: BE475893282 |
|
France |
RALPH LAUREN FRANCE SAS Registered Office: 23 Rue de Vienne, 75008 Paris Registration No: 342 879 400 (R.C.S. Paris) VAT No: FR63342879400 |
|
Germany |
RALPH LAUREN GERMANY GMBH Registered Office: 23 Maximilianstrasse, 80539 Munich Registration No: HRB 101295 VAT No:DE129439346 |
| Ireland |
RALPH LAUREN IRELAND LIMITED Registered Office: Riverside One, Sir John Rogerson's Quay, Dublin Registration No : 439577 VAT No : IE9657878R |
|
Italy |
RL FASHIONS OF EUROPE SRL Registered Office: Via San Barnaba 27, 20122 Milano Registration No: 03263610960 VAT No: 03263610960 |
|
Spain |
RALPH LAUREN ESPAÑA SLU Registered Office: Calle Serrano 26, 28001 Madrid Registration No: Hoja M-176703 Tomo 11236 Folio 93 VAT No: B81515520 |
|
Sweden |
RALPH LAUREN SCANDINAVIA AB Registered Office: Nybrogatan 3, 11434 Stockholm Registration No: 556431-8086 VAT No: SE556431808601 |
|
The Netherlands |
RALPH LAUREN NETHERLANDS B.V. Registered Office: Strawinskylaan 817, World Trade Center, Tower A, Level 8, 1077XX Amsterdam Registration No: 39079208 VAT No: NL8106.09.411B.01 |
|
United Kingdom |
RALPH LAUREN UK LTD. Registered Office: 46 Clarendon Road, Watford, Hertfordshire, WD17 1HE Registration No: 02959496 |
Please read the following terms of sale and return policy (the "Terms of Sale") carefully before completing a distance purchase with the Store. Any distance purchase from the Store will be subject to these Terms of Sale.
We may change our Terms of Sale from time to time. We recommend you to check the latest version of the Terms of Sale whenever you place an order.
Please be aware that Ralph Lauren has partnered with Adyen N.V. to provide specific payment processing services to complete your distance purchases. Adyen N.V. is a public company registered in the Netherlands under company number 34259528, whose registered office is at Simon Carmiggeltstraat 6-50, 1011 DJ, Amsterdam, the Netherlands.
In these Terms of Sale the terms "we", "us" and "our" refer to Ralph Lauren and "you" refers to you, the customer.
Eligibility to purchase products from the Store
When you want to make distance purchases from the Store, you will be required to provide certain information including your name, phone number, shipping and billing address and e-mail address. You will also be required to provide valid details of a credit or debit card (or such other payment mechanism as is permitted by these Terms of Sale) which you are legally entitled to use. We reserve the right to request additional evidence or proof of billing information where we think this is necessary. You warrant that all information you provide to us at any time is true, accurate and complete.
All personal information that you provide when placing an order and completing a distance purchase with the Store will be used in accordance with our Privacy Notice and applicable laws.
By placing an order, you warrant that you are at least eighteen (18) years old and that you are capable of entering into legally binding contracts.
We only deliver to addresses within the Territory of the Store in which you make your purchase.
For example: if you purchase a product in an Italian Store, we will only ship this product to addresses in Italy.
Orders that are placed for delivery to addresses outside the relevant Territory will be rejected during the order process.
Making a purchase
In order to purchase products from the Store, you must present your payment card for pre-authorisation (the sum is held until the product is shipped). You will be provided with an opportunity to review your order, check the total price of your order and the information you have provided and correct any input errors before confirming your purchase. By presenting your payment card, you confirm that you have read and agree with these Terms of Sale.
Once the pre-authorisation has been completed, we will send a confirmation email to the email address you have provided acknowledging receipt of your order and setting out details of the product(s) ordered This email does not constitute an acceptance of your order - only a confirmation that we have received it. You are encouraged to download, save or print a copy of your order confirmation and these Terms of Sale for your records.
The contract between us will be concluded when the product(s) have been dispatched.
The contract for your order will be concluded in the relevant Territory.
Your credit or debit card will be charged upon dispatch of your order.
When we ship your products, we will include an invoice or receipt in respect of your order in the parcel unless you have selected to have the eco-packaging service whereby you will only receive the product(s).
Availability of products
In the event that a product you have ordered is unavailable, we will inform you without delay by e-mail. Your order will be cancelled and no charge will be made to your payment method.
Prices
All prices are in the Store's local currency and inclusive of sales tax at the applicable rate. All prices are applicable to purchases shipped in the relevant Territory only. If your chosen payment method is not denominated in the Store's local currency, the final price of any products you purchase will be calculated in accordance with the exchange rate on the date your payment provider processes your payment.
Delivery charges are calculated when you have completed your selection of items. You will be informed of the charges for delivering your order before we ask you to confirm your order and to complete your payment.
Our right to refuse or cancel an order
We reserve the right at any time after receipt of your order until dispatch to decline your order, or any part thereof, in our sole discretion, even after your receipt of an order confirmation or after your chosen payment method has been pre-authorised.
We reserve the right to reject orders from any customer with whom we have an ongoing legal dispute regarding a prior order. We may cancel any order if we suspect any fraudulent activity and may refuse to process orders from customers with a previous fraudulent order history.
Methods of Payment
Full payment is required before an order can be dispatched to you. We accept the following methods of payment: Visa Credit, Visa Debit, Visa Electron, Master Card Credit, Master Card Debit, American Express.
In the event that the sum due from you for your order cannot be debited or charged for whatever reason, your order will be cancelled.
By making an offer to purchase products from our Store, you authorise us, to the extent permitted by applicable law, to perform credit and anti-fraud checks on you and the payment mechanism that you have provided. These checks may be required, amongst other things, to authenticate your identity, to validate your credit or debit card, to obtain an initial credit or debit card authorisation and/or to authorise individual purchases. You authorise us to disclose information provided by you, including personal information, to third parties such as banks and the providers of credit reports for the purposes of these checks, and acknowledge that such parties may keep a record of that information. You further agree and acknowledge that we may make the information we receive from such checks available to third parties including fraud prevention and credit reference agencies. We reserve the right to put in place additional payment security systems from time to time.
We will prosecute any fraudulent activities relating to any attempt to reverse or seek a refund of a valid charge for an order that has been properly fulfilled and delivered to you and is not subject to a right of return.
Order Delivery
Once your order has been confirmed, we endeavour to dispatch purchases within three (3) to five (5) working days of charging your chosen payment method (working days exclude Saturdays, Sundays and Public Holidays), and to deliver your order within approximately five (5) working days. Stated delivery times are estimates only, and are measured from the date of dispatch.
All responsibility and risk for the products you have purchased from the Store passes to you on delivery. In the event that you have purchased a product as a gift for a third party you agree that receipt by a person at the stated delivery address is proof of fulfilment of your order.
For security reasons, Ralph Lauren cannot ship any order to Post Office Boxes or accept any order where it is impossible to identify the individual delivery address. Ralph Lauren's policies do not allow products to be reshipped and therefore we cannot ship to an address associated with a "freight forwarding company". We do not deliver outside the Territory. We do, however, have Ralph Lauren stores all over the world. Please use the Store locator on www.ralphlauren.eu to find the store nearest you.
Returns
You may return your order at any time from placing your order until thirty (30) calendar days of receipt of the product. Should you wish to return any products, please complete the Returns Form which is available on our Site, print a pre-paid UPS return label and take the items to the UPS Access Point or arrange a UPS collection. Additional return options may be available – please refer to the Ralph ecommerce website of the Territory of the Store.
Please note that following products cannot be returned (unless they are faulty):
- bespoke customised goods;
- perfume if the sealed packaging has been opened; and
- swimwear or underwear where the hygiene strip has been removed (please note in the interests of hygiene, swimwear and underwear must be tried on over your own underwear without removing the adhesive strip).
Watches can only be returned in their original watch case, with your International Warranty card. We may make a deduction from any refund due to you for loss in value of any product you return, if the loss is the result of unnecessary handling or use by you.
Exchanges
We do not offer exchanges for non-faulty products in the Store. If you wish to purchase a new item, please place a new order through the Store.
Customer Assistance
If you have any questions, comments or complaints about the products you have ordered, please contact the Customer Contact Centre.
You may also submit any complaint about the product ordered through the European Commission platform for Online Dispute Resolution accessible through the following internet address: http://ec.europa.eu/odr.
Limitation of Liability
Please note that nothing in these Terms of Sale affects your statutory rights as a consumer including statutory rights relating to faulty or misdescribed goods. Where a product is faulty or misdescribed you may have the right to request a repair, a replacement or a refund. For further information about your statutory rights please contact your local consumer authority.
Neither Ralph Lauren nor any of its affiliates will be liable to you for any indirect or consequential loss or damage incurred by you under these Terms of Sale in connection with your purchase of any product from the Store. We shall not be liable to you if we are prevented or delayed in the performance of any of our obligations to you if this is due to any cause beyond our reasonable control including without limitation, act of God, explosion, flood, war and civil disturbance, epidemic, pandemic, government decision, administrative action, strike, industrial action or stoppages of work, or any other force majeure event.
Nothing in these Terms of Sale shall limit or exclude our liability (i) for death or personal injury caused by our negligence or (ii) fraudulent misrepresentation or (iii) any other liability which cannot be excluded or limited under applicable law.
General
Clause headings are for convenience only and do not affect the interpretation of these Terms of Sale. These Terms of Sale constitute the entire agreement and understanding between you and Ralph Lauren with respect to the purchase of goods from the Store and supersede all prior communications between you and us.
If any provision of these Terms of Sale is unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Sale and shall not affect the validity and enforceability of any remaining provisions.
Any failure or delay by us in enforcing (in whole or in part) any provision of these Terms of Sale will not be interpreted as a waiver of our rights or remedies.
Governing Law and Jurisdiction
These Terms of Sale shall be governed and construed in accordance with the laws of your country of residence. In the event of a dispute in relation to any purchase under these Terms of Sale, you can bring legal proceedings against us before the local courts in your country of residence.
Specific terms applicable to purchases in Sweden
In Sweden, if a dispute cannot be resolved through negotiation between the parties, you can submit the matter to the National Board for Consumer Disputes (ARN) (Sw. Allmänna reklamationsnämnden) at http://www.arn.se for resolution.
Thank you for shopping with us!
Online Returns Policy
If you have changed your mind or are not completely satisfied with an item purchased online at Ralph Lauren, you can return it to us within thirty (30) days of receipt of item(s) to obtain a refund by following the steps outlined below.
Merchandise must be returned in its original condition in order to be accepted as a return. Merchandise must be unworn, unwashed and in a resalable condition. Returned items must be accompanied by the original invoice, all packaging, hang-tags and any related accessories and instruction booklets. No refund will be processed for items that are returned incomplete, damaged or soiled.
Please note that, unless they are faulty, certain products cannot be returned:
• Bespoke customized goods (including those ordered using the RL Custom Shop)
• Perfume if the sealed packaging has been opened;
• Swimwear and underwear where hygiene strip had been removed (please note that in the interests of hygiene, swimwear and underwear must tried on over your own underwear without removing the adhesive strip).
• Facemasks if the sealed packaging has been opened.
We will prosecute to the fullest extent of the law any fraudulent activities, including without limitation, any attempt to reverse or seek a refund of a valid charge for an order that has been properly fulfilled and delivered to you and is not subject to a right of return.
This does not affect your statutory rights. For more information on your statutory rights, contact your local Trading Standards Office, Citizens Advice Bureau or the equivalent in your jurisdiction.
If you have any questions about the returns procedure, please do not hesitate to contact us.
Help
Our Customer Assistance team are available to help by email or chat between the hours of:
• Monday to Friday from 08:00 to 17:00 CET
• Saturday, Sunday and Bank Holidays from 10:00 to 19:00 CET
You can contact Ralph Lauren Customer Assistance Team via e-mail at: CustomerAssistance@RalphLauren.eu. If you prefer chatting with one of our representatives, click the blue label on the bottom-right of this screen and a member of our team will respond as soon as possible.
One of our representatives will be happy to assist you over the phone at the following number:
+31 (0) 20 2035212
• Monday to Friday from 08:00 to 17:00 CET
• Saturday from 10:00 to 19:00 CET
In addition, you can refer to the Customer Service Menu on the left side of this screen for answers to the most frequently asked questions.
Need Help?
If you have any questions or need help with your account, you may contact us to assist you.
. +31 (0) 20 2035212
Mon-Fri: 8am - 5pm
Sat: 10am - 6pm
Email Us 24/7